La tranquillité d'esprit grâce à nos services informatiques gérés
Vous en avez assez des ordinateurs lents, des problèmes de réseau et d'autres difficultés techniques ? Chez Connexium, nous nous occupons de vous. Nos services de gestion des TI sont conçus pour assurer le bon fonctionnement de vos systèmes informatiques afin que vous puissiez vous concentrer sur la gestion de votre entreprise.
Laissez-nous nous occuper des aspects techniques pour que vous puissiez vous consacrer à ce que vous faites de mieux !
En nous confiant la gestion de vos services informatiques, vous avez l'assurance que vos ressources informatiques sont entre de bonnes mains et qu'une équipe d'experts dévoués travaille pour vous.
HOW IT WORKS
STEP ONE
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
STEP TWO
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
PROMOTION
NOUVEAU SERVICE
FONCTIONNALITÉS INCLUSES
FONCTIONNALITÉS INCLUSES
*Veuillez noter que nos plans de services informatiques à distance n'incluent pas la main-d'œuvre ou le temps de travail des techniciens. Des frais supplémentaires peuvent s'appliquer pour une assistance sur place ou une assistance technique dépassant le cadre des services informatiques à distance.
Veuillez noter que les prix de nos plans sont calculés par poste de travail ou par ordinateur. Cela signifie que si vous avez plusieurs terminaux ou ordinateurs nécessitant nos services, vous devez acheter un plan pour chacun d'entre eux.
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What options do I have for accessing technical support?You can choose between our "Pay-As-You-Go" service for occasional tech support needs, billed at our standard rate, or opt for our pre-paid tech support time blocks, which offer reduced hourly rates for more regular support.
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What’s the benefit of the Pre-Paid Tech Support Time Blocks?Our pre-paid time blocks are perfect for businesses that require regular tech support. They offer significant savings over our standard rate, provide flexibility in usage, and ensure that you always have expert support at your fingertips.
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When should I use the Pay-As-You-Go Service?The Pay-As-You-Go option is ideal for businesses with sporadic or unpredictable tech support needs. It allows you to access expert assistance as needed, without any ongoing commitment or pre-payment.
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Do the blocks of hours I purchase ever expire?No, the hours you purchase in our blocks do not expire. They remain available for you to use whenever you need them, offering you peace of mind and flexibility.
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Can I get a partial refund on a block of hours if I don’t use them all?Yes, you can request a partial refund for unused hours. However, any hours already used will be re-billed at our standard rate. The remaining balance, if any, will be refunded to you.
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Where can I find the fine print details of your service agreement?When you subscribe to our service, we will provide you with a detailed service agreement. This agreement outlines all the terms, conditions, and finer details of our services.
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Who in my organization is eligible to use the pre-paid hours?The pre-paid hours can be used by anyone working for your company. You can designate specific employees or allow any member of your organization to utilize the hours.
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How can I keep track of the hours we have used?You will have access to a dedicated portal where you can track every service request. This includes detailed descriptions, durations, dates, and times of each request, ensuring full transparency and control over your usage.
-
What options do I have for accessing technical support?You can choose between our "Pay-As-You-Go" service for occasional tech support needs, billed at our standard rate, or opt for our pre-paid tech support time blocks, which offer reduced hourly rates for more regular support.
-
What’s the benefit of the Pre-Paid Tech Support Time Blocks?Our pre-paid time blocks are perfect for businesses that require regular tech support. They offer significant savings over our standard rate, provide flexibility in usage, and ensure that you always have expert support at your fingertips.
-
When should I use the Pay-As-You-Go Service?The Pay-As-You-Go option is ideal for businesses with sporadic or unpredictable tech support needs. It allows you to access expert assistance as needed, without any ongoing commitment or pre-payment.
-
Do the blocks of hours I purchase ever expire?No, the hours you purchase in our blocks do not expire. They remain available for you to use whenever you need them, offering you peace of mind and flexibility.
-
Can I get a partial refund on a block of hours if I don’t use them all?Yes, you can request a partial refund for unused hours. However, any hours already used will be re-billed at our standard rate. The remaining balance, if any, will be refunded to you.
-
Where can I find the fine print details of your service agreement?When you subscribe to our service, we will provide you with a detailed service agreement. This agreement outlines all the terms, conditions, and finer details of our services.
-
Who in my organization is eligible to use the pre-paid hours?The pre-paid hours can be used by anyone working for your company. You can designate specific employees or allow any member of your organization to utilize the hours.
-
How can I keep track of the hours we have used?You will have access to a dedicated portal where you can track every service request. This includes detailed descriptions, durations, dates, and times of each request, ensuring full transparency and control over your usage.
CHOISIR UN PLAN DE T.I. GÉRÉ
Connexium propose quatre plans de services informatiques gérés complets : Bronze, Argent, Or et Platine.
Notre plan Bronze comprend la surveillance en direct et le logiciel de téléassistance, tandis que le plan Argent ajoute une sauvegarde hebdomadaire de l'ordinateur avec trois versions stockées en alternance. Le plan Or offre une détection supplémentaire des rançongiciels et une édition édition entreprise de l'antivirus Bitdefender. Finalement, le plan Platinum comprend toutes les fonctionnalités des plans précédents, plus 12 versions de la sauvegarde hebdomadaire de l'ordinateur et un gestionnaire de mots de passe d'entreprise.
Choisissez le plan qui répond à vos besoins et profitez de la tranquillité d'esprit que procure la gestion experte de vos systèmes informatiques par Connexium.
*Veuillez noter que nos plans n'incluent pas le temps et la main-d'œuvre.