Enjoy Peace of Mind with Our Tech Support Services
Are you tired of dealing with slow computers, network issues, and other tech problems? At Connexium, we've got you covered. Our Tech Support services are designed to keep your technology running smoothly so you can focus on running your business.
Let us take care of the tech stuff so you can get back to what you do best!
By partnering with us for your Tech Support, you can rest assured that your technology is in good hands and that you have a dedicated team of experts working for you.
Contact us today to learn more about how we can help streamline your business operations and take your technology to the next level.
HOW IT WORKS
STEP ONE
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
STEP TWO
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
PROMOTION
NEW SERVICE
INCLUDED FEATURES
INCLUDED FEATURES
Remote Assistant Software | ||||
Weekly Computer Backup (3) | ||||
Ransomware Detection | ||||
Enterprise Edition of Bitdefender Anti-Virus | ||||
Advanced Weekly Computer Backup (12) | ||||
Enterprise Password Manager | ||||
Technician or labour time |
*Please note that our Remote I.T. plans do not include labour or technician time. Additional fees may apply for on-site support or technical assistance beyond the scope of the Remote I.T. services.
Please note that our plan prices are per endpoint or computer. This means that if you have multiple endpoints or computers requiring our services, you must purchase a plan for each one.
PICK A TECH SUPPORT PLAN
At Connexium, we offer four comprehensive managed IT service plans: Bronze, Silver, Gold, and Platinum.
Our Bronze plan includes live monitoring and the Remote Assistant Software, while the Silver plan adds a Weekly Computer Backup with 3 versions stored in rotation. The Gold plan offers additional Ransomware Detection and an Enterprise Edition of Bitdefender Anti-Virus. The Platinum plan includes all the features of the previous plans plus 12 versions of the Weekly Computer Backup and an Enterprise Password Manager.
Choose the plan that suits your needs and enjoy the peace of mind that comes with having your IT systems expertly managed by Connexium.
*Please note that our plans do not include time and labor.
Logiciel de gestion à distance
Cet outil est un élément clé de nos services de surveillance et de gestion à distance (RMM), car il nous permet de fournir une assistance rapide et efficace à nos clients.
Sauvegarde de sécurité hebdomadaire (3 versions)
Ce service est une composante essentielle de nos services informatiques gérés. Il consiste essentiellement à effectuer des sauvegardes régulières des fichiers et des données de votre ordinateur et à les stocker dans un endroit sûr. Ainsi, en cas de défaillance du système, de perte de données ou d'autre catastrophe, vos fichiers importants peuvent être facilement récupérés et restaurés dans leur état antérieur.
Détection des rançongiciels
Les rançongiciels sont des logiciels malveillants qui cryptent vos fichiers et exigent un paiement pour en rétablir l'accès. Notre service de détection des rançongiciels utilise une technologie avancée pour surveiller vos systèmes et détecter tout signe d'activité d'un rançongiciel, tel que des tentatives de cryptage non autorisées.
Édition de Bitdefender Anti-Virus pour entreprises
La version pour entreprise de l'antivirus Bitdefender offre un niveau élevé de protection contre les logiciels malveillants et autres menaces, ce qui en fait un élément essentiel de toute stratégie de sécurité informatique complète.
Sauvegarde de sécurité hebdomadaire (12 versions)
Notre sauvegarde hebdomadaire avancée de l'ordinateur comprend 12 sauvegardes, qui sont stockées à tour de rôle. Cela signifie que vous pouvez restaurer votre ordinateur à un moment précis à partir de n'importe laquelle des 12 sauvegardes précédentes, ce qui offre une protection et une flexibilité accrues pour vos données. En disposant d'un plus grand nombre de versions de sauvegarde, vous pouvez être sûr de ne pas risquer de perdre des données importantes, même si un problème survient sur une longue période. Ceci est particulièrement utile pour les entreprises qui dépendent fortement de leurs données et qui doivent s'assurer qu'elles sont toujours disponibles et sécurisées.
Gestionnaire de mots de passe pour entreprise
Chez Connexium, nous utilisons la solution Enterprise Password Manager de Bitwarden, qui offre de solides capacités de gestion des mots de passe ainsi que des fonctions de sécurité avancées telles que le cryptage de bout en bout et la conformité à diverses normes industrielles.
Temps de travail du technicien ou de la main-d'œuvre
Nos plans informatiques gérés n'incluent pas de temps de travail ou de technicien. Cela signifie que tout support ou assistance devra être facturé. En achetant un bloc de temps à l'avance, nos clients peuvent s'assurer qu'ils ont accès à l'assistance dont ils ont besoin, sans factures imprévues ni retards. De plus, comme le temps n'expire jamais, il peut être utilisé au moment le plus opportun pour nos clients.
Remote Assistant Software
This tool is a key component of our Remote Monitoring and Management (RMM) services, as it allows us to provide fast and efficient support to our clients.
Weekly Computer Backup (3)
This service is a crucial component of our Managed IT Services. Essentially, it involves taking regular backups of your computer's files and data and storing them in a secure location. This ensures that in the event of a system failure, data loss, or other disaster, your important files can be easily recovered and restored to their previous state.
Ransomware Detection
Ransomware is a type of malware that encrypts your files and demands payment to restore access to them. With our Ransomware Detection, we use advanced technology to monitor your systems and detect any signs of ransomware activity, such as unauthorized encryption attempts.
Enterprise Edition of Bitdefender Anti-Virus
Our enterprise edition of Bitdefender Anti-Virus provides a high level of protection against malware and other threats, making it an essential component of any comprehensive IT security strategy.
Advanced Weekly Computer Backup (12)
Our Advanced Weekly Computer Backup includes 12 backups, which are stored in rotation. This means that you can restore your computer to a specific point in time from any of the 12 previous backups, providing added protection and flexibility for your data. With more backup versions available, you can be sure that you are not at risk of losing important data, even if a problem occurs over an extended period of time. This is particularly useful for businesses that rely heavily on their data and need to ensure that it is always available and secure.
Enterprise Password Manager
At Connexium, we use Bitwarden's Enterprise Password Manager solution, which provides robust password management capabilities along with advanced security features such as end-to-end encryption and compliance with various industry standards.
Technician or labour time
Our managed IT plans do not include any labor or technician time. This means that any support or assistance will require time to be billed. By purchasing a bloc of time upfront, our customers can ensure that they have access to the support they need, without any unexpected bills or delays. Plus, since the time never expires, it can be used whenever it's most convenient for our customers.