Enjoy Peace of Mind with Our Tech Support Services
Are you tired of dealing with slow computers, network issues, and other tech problems? At Connexium, we've got you covered. Our Tech Support services are designed to keep your technology running smoothly so you can focus on running your business.
Let us take care of the tech stuff so you can get back to what you do best!
By partnering with us for your Tech Support, you can rest assured that your technology is in good hands and that you have a dedicated team of experts working for you.
Contact us today to learn more about how we can help streamline your business operations and take your technology to the next level.
HOW IT WORKS
STEP ONE
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
STEP TWO
Pick your protection plan
We offer four tiers of Remote Monitoring and Management (RMM) plans – Bronze, Silver, Gold, and Platinum – each designed to provide the level of protection and coverage that's right for you.
PROMOTION
NEW SERVICE
INCLUDED FEATURES
INCLUDED FEATURES
*Please note that our Remote I.T. plans do not include labour or technician time. Additional fees may apply for on-site support or technical assistance beyond the scope of the Remote I.T. services.
Please note that our plan prices are per endpoint or computer. This means that if you have multiple endpoints or computers requiring our services, you must purchase a plan for each one.
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What options do I have for accessing technical support?You can choose between our "Pay-As-You-Go" service for occasional tech support needs, billed at our standard rate, or opt for our pre-paid tech support time blocks, which offer reduced hourly rates for more regular support.
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What’s the benefit of the Pre-Paid Tech Support Time Blocks?Our pre-paid time blocks are perfect for businesses that require regular tech support. They offer significant savings over our standard rate, provide flexibility in usage, and ensure that you always have expert support at your fingertips.
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When should I use the Pay-As-You-Go Service?The Pay-As-You-Go option is ideal for businesses with sporadic or unpredictable tech support needs. It allows you to access expert assistance as needed, without any ongoing commitment or pre-payment.
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Do the blocks of hours I purchase ever expire?No, the hours you purchase in our blocks do not expire. They remain available for you to use whenever you need them, offering you peace of mind and flexibility.
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Can I get a partial refund on a block of hours if I don’t use them all?Yes, you can request a partial refund for unused hours. However, any hours already used will be re-billed at our standard rate. The remaining balance, if any, will be refunded to you.
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Where can I find the fine print details of your service agreement?When you subscribe to our service, we will provide you with a detailed service agreement. This agreement outlines all the terms, conditions, and finer details of our services.
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Who in my organization is eligible to use the pre-paid hours?The pre-paid hours can be used by anyone working for your company. You can designate specific employees or allow any member of your organization to utilize the hours.
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How can I keep track of the hours we have used?You will have access to a dedicated portal where you can track every service request. This includes detailed descriptions, durations, dates, and times of each request, ensuring full transparency and control over your usage.
-
What options do I have for accessing technical support?You can choose between our "Pay-As-You-Go" service for occasional tech support needs, billed at our standard rate, or opt for our pre-paid tech support time blocks, which offer reduced hourly rates for more regular support.
-
What’s the benefit of the Pre-Paid Tech Support Time Blocks?Our pre-paid time blocks are perfect for businesses that require regular tech support. They offer significant savings over our standard rate, provide flexibility in usage, and ensure that you always have expert support at your fingertips.
-
When should I use the Pay-As-You-Go Service?The Pay-As-You-Go option is ideal for businesses with sporadic or unpredictable tech support needs. It allows you to access expert assistance as needed, without any ongoing commitment or pre-payment.
-
Do the blocks of hours I purchase ever expire?No, the hours you purchase in our blocks do not expire. They remain available for you to use whenever you need them, offering you peace of mind and flexibility.
-
Can I get a partial refund on a block of hours if I don’t use them all?Yes, you can request a partial refund for unused hours. However, any hours already used will be re-billed at our standard rate. The remaining balance, if any, will be refunded to you.
-
Where can I find the fine print details of your service agreement?When you subscribe to our service, we will provide you with a detailed service agreement. This agreement outlines all the terms, conditions, and finer details of our services.
-
Who in my organization is eligible to use the pre-paid hours?The pre-paid hours can be used by anyone working for your company. You can designate specific employees or allow any member of your organization to utilize the hours.
-
How can I keep track of the hours we have used?You will have access to a dedicated portal where you can track every service request. This includes detailed descriptions, durations, dates, and times of each request, ensuring full transparency and control over your usage.
PICK A TECH SUPPORT PLAN
At Connexium, we offer four comprehensive managed IT service plans: Bronze, Silver, Gold, and Platinum.
Our Bronze plan includes live monitoring and the Remote Assistant Software, while the Silver plan adds a Weekly Computer Backup with 3 versions stored in rotation. The Gold plan offers additional Ransomware Detection and an Enterprise Edition of Bitdefender Anti-Virus. The Platinum plan includes all the features of the previous plans plus 12 versions of the Weekly Computer Backup and an Enterprise Password Manager.
Choose the plan that suits your needs and enjoy the peace of mind that comes with having your IT systems expertly managed by Connexium.
*Please note that our plans do not include time and labor.