UNIFIED COMMUNICATION | Connexium

 UNIFIED COMMUNICATIONS 

 What is it? 

Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business.

 Why does it matter? 

By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real time and hold audio and video conferences with multiple people.

 Do I need it? 

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

UNTETHERED BUSINESS CALLS

Work From Your Residence

Take your office desk phone home; plug it into your home network and start making and receiving calls like at the office.

Work From Your Vacation Home

On a desktop or laptop computer using a regular or Bluetooth headset, any computer, anywhere can become your home office.

Work From Your Hotel Room

While on the go the smartphone in your pocket is all you need to stay productive, using the mobile app for Android and iOS.

TOOLS FOR TEAM PLAYERS

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver and makes managing and working with remote employees easier than ever.

Business Instant Messaging

Allow employees to communicate together via text messaging, without the need to rely on third party Internet messaging systems or give out personal phone numbers.

Shared Voicemails for Fast Response

You can deliver voice mail messages to a group of extensions. The voicemails will be sent via email to each user of the group selected.

 VIDEO CONFERENCING FOR ALL 

Connexium offers 4 types of text, audio or video conferencing tools

CLICK2TALK

The Simple Chat Box with optional audio and video capabilities

QUICK, INFORMAL & LIGHTWEIGHT

Click2Talk allows your customer to initiate a quick conversation with a specific employee or a whole department like sales, technical support or accounting.

Promote multitasking within your team and make better use of your human resources and remote workers.

THE RIGHT COMMUNICATION CHANNEL

Create personalized chat links for every member of your staff or for a group of colleagues working in the same department so they can share the load. Conversations can also be transferred to another team member or department.

Send a link via email, publish a link on your website or share a link on social networks.

CUSTOMIZABLE

You can customize your Click2Call interface:

  • Chat only

  • Chat and talk

  • Chat, talk and video

 

CLICK2MEET

Create direct ad hoc (one-on-one) web meeting on the fly

MEET FACE-TO-FACE

Click2Meet is the ideal tool for unplanned and flexible virtual meeting with all the resources needed to make your presentation.

YOUR VIRTUAL CONFERENCE ROOM

Send a link via email, publish a link on your website or share a link on social networks. A notification will let you know when a customer is connected. You will be able to add other guests if needed.

FEATURE-RICH AND USER-FRIENDLY

Click2Meet allows you to:

  • Live chat

  • Live audio and video

  • Drag-and-drop files directly in the chat

  • Screen sharing

  • Give or take control of your guest's computer

  • Record the meeting

  • Manually add team members or external participants

 

WEB MEETING

Create spontaneous virtual meetings using all the tools we have to offer and start inviting guests

BE THE OFFICE SUPERSTAR

Sometimes conference calls and video meetings are more spontaneous, so we’ve made it easy for you to instantly share meeting rooms to get started right away.

EASY TO JOIN

When you’re invited to a video conference, you will receive an email invitation with all of the meeting information. To join the conference, all you need to do is click on the meeting link. Ensure that you authorize access to your camera and microphone and you are ready to go.

PARTICIPATE FROM ANYWHERE

Join meetings from your smartphone with the 3CX WebMeeting app for iOS and Android.

 

WEB CONFERENCE

Unleash the full power of your UC platform. Organize web conferences or webinars for up to 250 participants and call-in guests

WEB MEETING OR WEBINAR

  • Schedule and organize massive events

  • Send invites via email, Google, iCal, Outlook and Office365

  • Choose between Classroom, Webinar or Web Meeting profile

  • Full control on your guests microphones and cameras

  • Optional hide participants feature for privacy concerns

  • Allow guests to call-in by a regular phone

  • No software needed, only a recent browser

  • Screen sharing for easy presentation

  • Polling tool for feedback or votes on motions

  • Record the presentation and upload it on Youtube

  • Add more interactivity with drawing tools and whiteboards

  • Upload and share files to all using the chat window

  • Assign special rights to specific guests

  • And more...

 

 LIVE WEB CHAT & TALK 

 Assist your customers directly from your website. Use the WordPress plugin or add generated code to any custom website 

TURN VISITORS INTO CLIENTS

The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential. Capture your website visitors once they’re on your site and help them find what they’re looking for in real time.

SUPER FLEXIBLE

Chat not enough? Elevate to a call! While there are many Web chat plugins available, we offer you the ability to elevate chats with your website visitors to voice or video calls – Because sometimes text chat just isn’t enough!

Someone on your team is more qualified? Simply transfer the chat session of the live conversation to another colleague.

EASY SETUP

Chat and call from a single interface.
Your agents can see all communication made with a customer in one place, and your customers never have to repeat themselves again. Make your company easy to do business with.

We simply add a few lines of code in your current Website to enable the Live Web Chat & Talk app on your website today.

Take control and communicate with your visitors with any of our apps.

 

 SERVICE À LA CLIENTÈLE 

Nos heures d'ouvertures sont:

Lundi au vendredi de 10h00 à 20h00

Le samedi de 11h00 à 17h00

Heure de l'Est

 CONTACTEZ-NOUS 

Montréal, QC: 514.360.3235

Summerside, Î.-P.-É.: 902.918.0025

Charlottetown, Î.-P.-É.: 902.201.1794

Winnipeg, MB: 204.806.7980

Sans Frais, CA/US: 888.760.9974

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 DÉPARTEMENT TECHNIQUE 

En dehors des heures d'ouverture de notre centrale téléphonique, le département technique offre un service de rappel en moins d'une heure pour les urgences.

 

Pour contacter le département technique, sélectionnez l'option 2.

Connexium © 2020