What is it?
Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business.
Why does it matter?
By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real time and hold audio and video conferences with multiple people.
Do I need it?
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
UNTETHERED BUSINESS CALLS
Work From Your Residence
Take your office desk phone home; plug it into your home network and start making and receiving calls like at the office.
Work From Your Vacation Home
On a desktop or laptop computer using a regular or Bluetooth headset, any computer, anywhere can become your home office.
Work From Your Hotel Room
While on the go the smartphone in your pocket is all you need to stay productive, using the mobile app for Android and iOS.
TOOLS FOR TEAM PLAYERS
See the Status of Your Colleagues
The ability to view the status of other colleagues is a great time saver and makes managing and working with remote employees easier than ever.
Business Instant Messaging
Allow employees to communicate together via text messaging, without the need to rely on third party Internet messaging systems or give out personal phone numbers.
Shared Voicemails for Fast Response
You can deliver voice mail messages to a group of extensions. The voicemails will be sent via email to each user of the group selected.
VIDEO CONFERENCING FOR ALL
Connexium offers 4 types of text, audio or video conferencing tools
The Simple Chat Box with optional audio and video capabilities
QUICK, INFORMAL & LIGHTWEIGHT
Click2Talk allows your customer to initiate a quick conversation with a specific employee or a whole department like sales, technical support or accounting.
Promote multitasking within your team and make better use of your human resources and remote workers.
THE RIGHT COMMUNICATION CHANNEL
Create personalized chat links for every member of your staff or for a group of colleagues working in the same department so they can share the load. Conversations can also be transferred to another team member or department.
Send a link via email, publish a link on your website or share a link on social networks.
You can customize your Click2Call interface:
Chat and talk
Chat, talk and video
Create direct ad hoc (one-on-one) web meeting on the fly
Click2Meet is the ideal tool for unplanned and flexible virtual meeting with all the resources needed to make your presentation.
YOUR VIRTUAL CONFERENCE ROOM
Send a link via email, publish a link on your website or share a link on social networks. A notification will let you know when a customer is connected. You will be able to add other guests if needed.
FEATURE-RICH AND USER-FRIENDLY
Click2Meet allows you to:
Live audio and video
Drag-and-drop files directly in the chat
Give or take control of your guest's computer
Record the meeting
Manually add team members or external participants
Create spontaneous virtual meetings using all the tools we have to offer and start inviting guests
BE THE OFFICE SUPERSTAR
Sometimes conference calls and video meetings are more spontaneous, so we’ve made it easy for you to instantly share meeting rooms to get started right away.
EASY TO JOIN
When you’re invited to a video conference, you will receive an email invitation with all of the meeting information. To join the conference, all you need to do is click on the meeting link. Ensure that you authorize access to your camera and microphone and you are ready to go.
PARTICIPATE FROM ANYWHERE
Join meetings from your smartphone with the 3CX WebMeeting app for iOS and Android.
Unleash the full power of your UC platform. Organize web conferences or webinars for up to 250 participants and call-in guests
WEB MEETING OR WEBINAR
Schedule and organize massive events
Send invites via email, Google, iCal, Outlook and Office365
Choose between Classroom, Webinar or Web Meeting profile
Full control on your guests microphones and cameras
Optional hide participants feature for privacy concerns
Allow guests to call-in by a regular phone
No software needed, only a recent browser
Screen sharing for easy presentation
Polling tool for feedback or votes on motions
Record the presentation and upload it on Youtube
Add more interactivity with drawing tools and whiteboards
Upload and share files to all using the chat window
Assign special rights to specific guests
LIVE WEB CHAT & TALK
Assist your customers directly from your website. Use the WordPress plugin or add generated code to any custom website
TURN VISITORS INTO CLIENTS
The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential. Capture your website visitors once they’re on your site and help them find what they’re looking for in real time.
Chat not enough? Elevate to a call! While there are many Web chat plugins available, we offer you the ability to elevate chats with your website visitors to voice or video calls – Because sometimes text chat just isn’t enough!
Someone on your team is more qualified? Simply transfer the chat session of the live conversation to another colleague.
Chat and call from a single interface.
Your agents can see all communication made with a customer in one place, and your customers never have to repeat themselves again. Make your company easy to do business with.
We simply add a few lines of code in your current Website to enable the Live Web Chat & Talk app on your website today.
Take control and communicate with your visitors with any of our apps.